We answer every email, usually within two working days.
Email us: support@secondwindapp.com
Include the account ID shown at the bottom of the You tab if your question is about your data or subscription — it lets us find you without asking for anything personal.
To delete your account and associated data, see Delete your Second Wind account.
No. Second Wind is a general wellness exercise program. It does not diagnose, treat or cure any condition, and it is not a substitute for your doctor or a physical therapist. Check with your doctor before starting, especially after surgery, a recent injury, or if you have a heart condition.
Skip it. A little discomfort while a stiff joint warms up is normal; sharp pain is not. Stop the session and seek care if you get sudden sharp pain, swelling, or a hot joint. Tell us about the move at the address above so we can look at it.
Subscriptions bought through the App Store are managed by Apple: open Settings on your iPhone → your name → Subscriptions → Second Wind → Cancel.
For subscriptions bought through Google Play, open Google Play subscriptions using the Google Account used for your purchase. Select Second Wind, choose Cancel subscription, and follow the steps. See Google's cancellation instructions.
Cancelling keeps Premium until the end of the period you paid for. Deleting the app does not cancel a subscription.
Subscriptions bought on our website are billed by Stripe. Use the subscription management link in your receipt email, or email us at the address above and we will cancel it for you. Refund terms are in the Terms of Use.
For App Store purchases, request a refund through Apple. For Google Play purchases, follow Google's refund request instructions; eligibility depends on Google Play's refund policies. You can also email us for help with purchase issues.
Open the paywall and tap Restore a purchase. If you paid on our website, sign in with the email address you paid with. If neither brings it back, email us with your account ID.
Open the You tab — you can retake the quiz, restart the plan from day one, or switch program there. Your history stays.
In the app: open the You tab and choose Delete account and data. Successful deletion immediately and permanently removes your account and associated records from our active app systems. It does not automatically erase records held by payment and subscription providers. For requests about those records, or if you no longer have the app, email support@secondwindapp.com from the address on your account and we will do it within 30 days. See the account deletion page for the steps and details of what is deleted or retained.
No — they are honest estimates. Targets come from standard formulas; scanner results are AI estimates from a photo, and the app shows you how confident each estimate is. Treat the first week as a test and adjust your targets in the You tab.